Draft for counsel review. Bracketed items are pending from Rippedtide Labs.
Refund Policy
Last updated: [Date]
Damaged Or Incorrect Items
Report within [7] days of delivery on WhatsApp with your order reference and photos of the product and packaging. We will replace or refund the item.
Lost Shipments
If tracking shows no movement for [14] days, contact us and we will open a carrier claim, then reship or refund.
Unopened Returns
For product integrity, opened products cannot be returned. Unopened, sealed products may be returned within [14] days of delivery at the buyer's cost for a refund less [X]% restocking.
Refused Or Undeliverable Orders
Orders refused at customs or returned as undeliverable are refunded less shipping costs, where the product is returned to us.
How Refunds Are Paid
Refunds go back through the original payment method within [10] business days of approval.
Contact
[Email] · WhatsApp [Number] · [Legal name], [Street address]