FAQ
Questions, answered.
What does RUO mean?
RUO means Research Use Only. An RUO material is sold for laboratory research and is not a drug, food, cosmetic or supplement. It is not for human or veterinary use.
What are these products for?
Laboratory research only. They are not drugs, food, cosmetics or supplements and are not for human or veterinary use. We do not provide usage, dosing or preparation guidance.
How do I order?
Add items to your cart and tap Order On WhatsApp. We create your order with a reference number and open WhatsApp with your order filled in. Our team replies to confirm and arrange payment.
How do I verify a product?
Every product page shows the lot number and links the independent certificate of analysis for that lot. Match the lot on your vial to the certificate.
Where do you ship?
The United States and Canada, excluding [restricted states and provinces from counsel's letter]. Orders from excluded areas are refused at checkout.
What payment methods do you accept?
We confirm payment options on WhatsApp for each order. [Rippedtide to confirm]
What is your refund policy?
See the refund policy. It is also linked before you send any order.
How is my information handled?
We collect only what is needed to fulfil your order. See the privacy policy.